System Support Administrator - GE Software Inc.

Wilmington, North Carolina
Work Type: Full Time

What if your IT experience could make meaningful contributions toward a company’s rapid growth while creating a lasting impact on customer relationships?

At GE Software, Inc., our mission is clear — we strive to provide retail-caliber tools to customers in the fuel industry through technology, experience, and education. Pioneering fuel management software is our passion. We are constantly updating and refining our software, and we pride ourselves on delivering knowledge and power to our customers — that’s where you come in! 

We are looking for a strategic System Support Administrator to join our IT team. The ideal candidate for this position is energized by the opportunity to leverage previous experience in a similar role(s) and is passionate about a career that includes providing steady, consistent technical support for end users and customers. You will be a proactive problem-solver to effectively manage and optimize Office 365, Web Domains, On-Prem Active Directory, Windows Desktop, Mac, Windows, and IoT devices. If this sounds like you, keep reading below!

On a typical day, you will:

  • Manage Office 365 tenants: provisioning, modifying, and removing users
  • Manage endpoint devices (Windows 10 and macOS): anti-virus, patch management, DNS, Virtual Machine, DHCP, basic routing, and networking knowledge
  • Develop and maintain documentation on systems and services
    • Ability to follow documentation and think critically, create and improve current Standard Operating Procedures (SOP)
  • Work and communicate effectively with other team members to optimize, grow, and build new and existing systems
  • Manage backups, verifying and documenting restore processes are working as expected
  • Troubleshoot events, alarms, errors, and reported issues regarding operations or infrastructure promptly and professionally
  • Work independently to record problems and solutions in the provided tools and applications
  • Maintain and optimize monitoring and alerting tools
    • Observe logs and statistics, respond to metrics, being proactive rather than reactive

To qualify for this job, you must have:

  • Bachelor’s in Computer Science, IT, or another related field
  • Strong analytical and problem-solving skills
  • Ability to successfully implement secure systems, practices, and procedures
  • Experience working positively and effectively with co-workers
  • Ability to work unsupervised, set own priorities, and adjust as needed
  • Ability to track work through project tools such as Jira
  • Ability to analyze existing technologies and recommend improvements
  • Ability to evaluate emerging vendors and technologies and provide insight on how they could help the business
  • A passion for learning and utilizing new technologies
  • Able to use one or more of the following: Powershell, Bash, Python, and Ansible
  • Knowledge of:
    • Office networking and cabling
    • PAAS and SAAS, such as Microsoft Azure instances and networks, Office 365, Cisco Umbrella, Crowdstrike, Mailgun, Cloudflare, and others
    • CentOS, Ubuntu, and FreeBSD
    • MSSQL, MySQL
    • Windows Server 2019

We’d also love it if you have:

  • Previous experience in a System Support role
  • End user device and personnel support experience
  • Ability to read and remediate vulnerability assessments
  • Knowledge of NIST SP-800 and SOC 2 and 3 guidelines

GE Software Inc. offers you:

  • Competitive compensation
  • Company-paid medical insurance
  • Company-paid employee life, dental, and vision insurance
  • Generous paid time off 
  • Gorgeous office space less than three miles from Wrightsville Beach
  • Ability to work alongside a robust team in a thriving organization

Physical requirements and work environment: 

  • Must have the ability to:
    • Lift 50lbs occasionally, 20lbs frequently, 10lbs or less constantly
    • Use a ladder
    • Sit and/or stand for multiple hours
    • Reach into overhead network trays or cable runs
    • Kneel or crouch to connect or disconnect computer equipment

EEO Statement:

GE Software Inc. is an equal opportunity employer committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, gender identity, protected veterans status, status as a disabled individual, or any other protected group status or non-job characteristic as directed by law.

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